Villa Doma is committed to protecting the privacy of our guests and website visitors. This policy explains what information we collect, how we use it, and how we protect it. By using our website or submitting an inquiry, you agree to the practices described below.
Information We Collect
We collect personal information in the following ways:
Website inquiry form: When you submit an inquiry through our website, we collect your name, email address, phone number, travel dates, group size, and any additional details you choose to share.
Direct bookings and communications: When you book directly with us by phone or email, we collect the information necessary to confirm and manage your reservation.
Email communications: If you join our mailing list or receive communications from us via Mailchimp, we collect your email address and any preferences you provide.
Third-party booking platforms: If you book through a third-party booking platform or rental broker — including platforms such as Airbnb or VRBO, or rental agencies and concierge services — those parties may collect and share reservation information with us. Each third party operates under its own privacy policy, which we encourage you to review. We are not responsible for the privacy practices of third-party booking partners.
Website usage: Like most websites, ours may collect standard technical data including IP addresses, browser type, and pages visited through cookies and analytics tools. This data is used in aggregate and is not linked to individual identities.
How We Use Your Information
We use the information we collect to:
— Respond to your inquiry and manage your reservation — Coordinate your stay — including pre-arrival preferences, dietary requirements, and concierge arrangements — Communicate with you before, during, and after your visit — Send occasional updates or offers if you have opted in to our mailing list — Improve our website and guest experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
We use the following third-party services which may process your data in accordance with their own privacy policies:
Airbnb / VRBO — third-party booking platforms, where applicable
Data Retention
We retain guest information for as long as necessary to fulfill the purposes outlined in this policy and to comply with any applicable legal obligations. You may request deletion of your information at any time by contacting us directly.
Your Rights
You have the right to:
— Request access to the personal information we hold about you — Request correction of any inaccurate information — Request deletion of your information — Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send
Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
21. Contact
If you have any questions about this privacy policy or how we handle your information, please contact us: